Ground Truth Solutions has been tracking the experiences of aid recipients in Somalia and Somaliland since 2017. In this time, cash and voucher recipients have consistently requested more involvement and consultation from aid actors than they receive.

In collaboration with the World Food Programme (WFP), Ground Truth Solutions explored the lived experiences or user journeys of women receiving mobile money in Somalia.

As the Covid-19 pandemic took hold, we knew that listening to community feedback about what worked and what didn’t would be more important than ever when humanitarians, health workers, governments, and others came together to combat the virus.

In Somalia, we are conducting country-wide telephone surveys with internally displaced people, people in need, and Somali citizens.

We believe global humanitarian reform begins in places affected by disasters, not in global capitals. That’s why we want to understand how people affected by crisis experience humanitarian action – and help humanitarian actors change course as a result.

Ground Truth Solutions worked with the OECD Secretariat from 2016 to 2019 to provide people affected by crisis with a way to assess progress on humanitarian performance.