As the Covid-19 pandemic took hold, we knew that listening to community feedback about what worked and what didn’t would be more important than ever when humanitarians, health workers, governments, and others came together to combat the virus.

Containment and successful treatment of COVID-19 is contingent on community behaviour, which is inherently linked to information, trust and risk perception.

To meet the strategic commitment of becoming more responsive to clients – people affected by conflict and disaster around the world – the International Rescue Committee (IRC) launched the Client Voice and Choice Initiative (CVC) in April 2015.